SoftwareCentral · Update SoftwareCentral

Installing the update

Back up the database, extract the installer from the zip file, run it on the server where SoftwareCentral is installed, and follow the wizard to the summary at the end.

Back up the database first Run the installer on the server Check the summary of errors

1 Before you start

Back up the database first Before you update SoftwareCentral you should make a backup of the SoftwareCentral database.
What you needWhy
An account with administrative permissions on the web server and full access to the SoftwareCentral databaseThe installer must be launched with an account that has these permissions.
The zip file, unblocked and unzippedSee Acquire the update.

2 Start the installer

In the downloaded zip file you will find an installer. Extract the installer.

File Explorer window showing the folder of the extracted update, which contains SoftwareCentralInstaller.exe.
The extracted installer, SoftwareCentralInstaller.exe, in its folder. This picture is from an earlier installer (23R3.1).

Launch the installer from the server where SoftwareCentral is installed.

3 Follow the wizard

The installer will launch a wizard. The first step runs a prerequisite check on the server to determine if all required Server Roles are installed.

SoftwareCentral Installer window after the prerequisite check, with the Update button at the bottom left, the Next button at the bottom right and the Close button beside it. The Update and Next buttons are outlined in red.
After the prerequisite check, click Update to install the update straight away, or click Next > to go over the full configuration, as you saw during the installation. This picture is from an earlier installer (23R3.1); the buttons may be worded differently now.
ButtonWhat it does
UpdateInstalls the update immediately.
Next >Goes through the full configuration, as in the installation.
CloseCloses the installer.

4 Read the summary

At the end of the installation, the installer gives you a summary of any errors that might have occurred during the installation.

SoftwareCentral Installer summary at the end of the installation. Green rows report success, for example Installation was completed with success. An orange row is a warning. The rows list the permissions given to the service account, which is shown as CONTOSO\svc-swc.
The summary at the end. Green rows are successful steps; an orange row is a warning. The account name is masked (CONTOSO\svc-swc). This picture is from an earlier installer (23R3.1).

Click Close to close the installer.

Something went wrong? You can run the installer again if something went wrong.

5 When the update is done

SoftwareCentral is now updated and ready to use again.

If you use the PrestageComputer application, you must manually update your boot images.

6 Best practice

  • Take the database backup before you start. The update changes the SoftwareCentral database, so the backup is the way back if the update goes wrong.
  • Use an account that has administrative permissions on the web server and full access to the database. The summary lists the permissions that the installer checks for the service account.
  • Run the installer on the SoftwareCentral web server. The steps are written for the server where SoftwareCentral is installed.
  • Read the summary before you close the installer. It lists any errors that occurred during the installation; run the installer again if something went wrong.
  • Check the version afterwards. Open Settings › General Settings › SoftwareCentral Update and confirm that Current Version shows the version you installed.

7 Troubleshooting

SymptomCauseWhat to do
The error page shows Details: “The database is not up to date. The database is currently at version … - Please update the database to version …”The database has not been updated to this version of SoftwareCentral.Run the installer again on the SoftwareCentral web server. If the message stays after the installer has finished, send the two version numbers in the message to your SoftwareCentral supplier.
The log shows “The database is not up to date. Some functions might not work as intended.”The same as above: the database version is older than the version of SoftwareCentral.Run the installer again, as above.